10-08-2021 02:26 PM - last edited 10-08-2021 04:30 PM ) in
Galaxy S20 SeriesHi,
I have a Samsung S20 fe that was dropped and seriously damaged.
It wouldn't turn on and the battery was broken. The chassis is bent.
I took it to a shop who said that they were unable to fix due to the extensive damage. Samsung support said that they would delete the data if I send it into repair.
Silly me forgot to back up the data which have precious memories
Now the thing is, it is not letting me get past the unlock pattern screen. I'm entering it correctly as I've always done and it just doesn't open
Further more, I had to enter a pin code prior to seeing the second unlock screen.
Please, does anyone have any idea of what to do?
10-08-2021 04:33 PM - last edited 10-08-2021 04:34 PM ) in
Galaxy S20 Series10-08-2021 04:41 PM in
Galaxy S20 SeriesHi, thanks for replying.
I have attempted to use the link you provided and it just shows me that my phone isn't connected to a network and I can't unlock it as I've already requested to lock it. I don't know why that is.
It's turned off now as it's completely dead 😢😢
10-08-2021 04:44 PM in
Galaxy S20 Series
10-08-2021 04:44 PM - last edited 10-08-2021 04:48 PM ) in
Galaxy S20 Series10-08-2021 04:49 PM in
Galaxy S20 SeriesOkay. I'll try to charge it but highly doubt that it will charge. It is completely drained and the screens just gone.
Erm, it was on and then it flickered and turned off. The screen is damaged too so there is no way I can see anything.
Well, my media was backed up a couple of months ago, my recent pictures aren't there 😢😢
I just hope that I can do something about it as my newborns pictures are on there.
10-08-2021 04:57 PM in
Galaxy S20 Series10-08-2021 05:09 PM in
Galaxy S20 SeriesI just don't understand why Samsung would delete all data just to repair it.
But yeah thanks for responding. I will see what I can do.
10-08-2021 06:17 PM in
Galaxy S20 Series10-08-2021 06:35 PM in
Galaxy S20 SeriesHey
I looked to see what I had backed up and it is only my old pictures from March this year.
4 months content that I haven't got now or cannot gain access as i highly doubt that I will be able to gain access to my phone again.