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S20 FE audio issues after update to one ui 5.1

(Topic created on: 09-05-2023 08:07 AM)
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Members_xYuT3av
Student
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Hi,

After downloading update one ui 5.1 i have no audio anymore. Can't make a phone call or play media.
Even when i'm connected in the car or with headset i don't have any sound.

The audio icon is set to mute / vibrate -> can't change it anymore.

Anyone else has this issue? 

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6 REPLIES 6
sarasphotobox
Hotshot
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Press power button volume down button hold few seconds
Then let go

U will see a prompt screen then use volume down to go to clear cache partition .

Once clicked on it click again press yes

Then after that your phone will restart.

See how it goes
Members_xYuT3av
Student
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Hi,

Thank you for your quick reply!

I cleared the cache partition but after startup the problem remains the same.
Any other suggestions i can try out?

sarasphotobox
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Hmm that's weird last resort reset phone I know its a pain
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Pugs1957
Samsung Members Star ★
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Does your phone work properly in safe mode?
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Jaispawan
First Poster
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Yes having same issue i need to reboot every time this happen, any fix for that if any one no please

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commandergen5
First Poster
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I'm having the same problem but a reboot will not help, nor did resetting to factory or  clearing cache partitions help.

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