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Original topic:

Not getting software update

(Topic created on: 02-03-2022 08:20 PM)
121211
Apprentice
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Galaxy S20 Series
My s20 ultra 5g has not been got a single software update or security update since 1 February 2021. Can I get some advice why this is happening. I have factory reset my phone and nothing. Try contacting Samsung and they not helping. Any thing would be great. 
Thanks 
24 REPLIES 24
Peterdm
Pioneer
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Galaxy S20 Series
I'm the same as you, but on the s21 and stuck on January. What are they playing at Samsung ?, there getting worse over the mounths/years for this.
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Sp82
Pioneer
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Galaxy S20 Series
I have a Samsung galaxy s20 ultra 5G and today I had my SECOND February security patch (UK)
121211
Apprentice
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Galaxy S20 Series
I don't understand why my other s20 ultra 5g is getting all the updates and my personal phone nothing. Samsung is saying that it's nothing wrong and android 11 is the latest software
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Juli3n
Helping Hand
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Galaxy S20 Series
You can check what's the latest firmware available for your device via Sammobile. According to it, February 2022 for your S20 Ultra. You also could download the firmware manually and flash it via the recovery, just make sure you get the correct file.
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Terry19691969
Hotshot
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Galaxy S20 Series
This is my S20 Ultra UK software up-to-date ...was updated 18th FEB 2022Screenshot_20220302-212631_Software update.jpgScreenshot_20220302-213201_Settings_33205_1646256731.jpg
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121211
Apprentice
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Galaxy S20 Series
Not for me 😡🤦
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121211
Apprentice
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Galaxy S20 Series
This is so annoying
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dan2508
Explorer
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Galaxy S20 Series
Did you buy your phone direct from Samsung or through your network carrier? If you got it through your network carrier then they're the ones to blame for no updates on your phone. When Samsung release software updates, they get pushed out to all of their unlocked OEM phones, for network carrier phones the software package is sent to the network operators for them to add their own stuff on top
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Ksmy89
Helping Hand
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Galaxy S20 Series
This may be down to your phone's CSC code, where did you buy it from?

To check CSC code to go settings>about phone>software information>service provider software information. There will be numerous three letter codes separated by forward slashes. Please share here what you find.
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