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Original topic:

Error on IMEI1 NUMBER page on the claims form for my chromebook

(Topic created on: 05-01-2022 01:02 PM)
mariemarmite
First Poster
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Galaxy S20 Series
Hi All & Happy New Year 
I brought my S20 Monday and I am currently completing the online form for my free chromebook . All is good except when I get to the IMEI1 number . I have a screen shot of this ready to upload however there isn't any text to suggest how to upload this like on the previous page with proof of purchase . I have tried on my s20 , and on two different browsers on my PC. Has anyone else had this problem and how was it solved ? 
Kindest Thanks 🙂
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3 REPLIES 3
amyjh80
First Poster
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Galaxy S20 Series
Saw on another post to enter the IMEI2 number instead. When you get to the upload screen it tells you its not a valid IMEI but also then let's you load the age which will show them both IMEI numbers. You can continue through - I did this and had confirmation and then approval within 5 minutes.
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xSteveuk
Maestro
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Galaxy S20 Series
Hi,
Is there anyway to type
In the IMEI number rather than trying to upload an image
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mariemarmite
First Poster
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Galaxy S20 Series
Thanks guys , bazaarly you have to trick the system and type in the IMEI2 number at the beginning of the form when it asks for the the IMEI1 number as @amyjh80 has seen . Naughty Samsung trying to make it difficult to claim for the promotion.....
All complete thanks again 🙏
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