Hello All,
Since the update I have the following issues with my S20+ 5G Exynos:
- Phone restarts randomly when the notification or quick settings panel is open
- After the restart few of my apps won't open (Galaxy Store - black screen, Instagram - stuck on splash screen). Exactly the same happens after an auto restart that is set up in Device Care. Doing a full manual restart fixes the problem unless the phone restarts itself again.
- Biometric authentication does not work in my banking apps - the apps say an error occured and the fingerprint scanner does not show up. After a restart is works for a while then the issue returns.
- Battery life is significatnly worse in general, but Battery Usage under Device Care shows nothing unusual.
- Chrome sporadically open in tab view, not with the last open tab
- Return to home animation is glithy (using gesture navigation)
I had none of the issues above before the ONE UI 4 update. I have been offered another update that includes the january security patch which solved none of the problems above. Yes I have cleared the cache partition, cleared cache, data and reinstalled every app that produces issues. I don't have any 3rd party cleaner app or launcher installed. In Device Care no app crashes are reported. I have disabled or uninstalled every app that I don't use. I have all apps updated via the Play Store or Samsung Store.
I got in touch with Samsung support and after a technician logging in to my device and running diagnostics all they can say that I should do a factory reset because there are errors reported with my battery, proximity sensor and barometer...
Of course my problem is that doing a factory reset and reconfiguring everything is days of work even with a Smartswitch backup, and I also read reports that similar issues introduced by the Android 12 update are not fixed by a reset. I don't seem to have any other choice but before I do the reset I would like to hear your experiences - in case you had similar issues, did a reset help?
Also dear Samsung, seeing the number of issues reported at least you should acknowledge the problems and confirm you are investigating...
Thanks.
