Device security scan not working

[Maxvax]

My S20 FE 5G is only a few weeks old. I have run several security scans in this time with no issue. Today I did a scan and the scan progress stuck at 98% for over 15 mins. I cancelled the scan, re-scanned again. Now it's stuck on 0%. Can anyone help? I've rebooted the phone, cleared cache and data on the device care app, to no effect

[Blessed4life]

Hi it happened to me, clear the device care apps storage that will fix the issue.

[Maxvax]

It hasn't worked for me

[Blessed4life]

OK try this.
https://youtu.be/N_m2Lis1xxI

[Maxvax]

Link doesn't work. What's the name of the video?

[Blessed4life]

Reset the security in device care.
The name of the video is Samsung galaxy s21 how to deactivate Mcafee antivirus so that it doesn't drain your battery.
Really I want you to deactivate the antivirus & then activate it again & see if that fixes the issue.
Also the link works for me, strange.

[Maxvax]

Oh, excellent thanks. I found the video and it worked! I don't know why it had that problem. I've been doing those scans on my previous phone for years without issue. Hope it doesn't keep happening. Thanks again

[Members_duaj3Ho]

Worked for me after watching video.  Thanks