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Original topic:

Cant restore Back Up data From SD

(Topic created on: 22-10-2021 09:38 PM)
Havajiete
First Poster
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Galaxy S20 Series
So I had to do manufacturer reset on my s20 ultra to try see if it fix my faulty camera. I backed up data to my SD card which I haven't done before. After reset I couldn't log into my Samsung account as it was asking me to log to perform back up from SD card. Unfortunately I didnt remember my password for SAMSUNG ACCOUNT  therefore I cannot restore my backed up data from my SD CARD. I dont understand why would I need to be logged in Samsung account when my data is on SD card not on Samsung account... please help
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1 REPLY 1
BandOfBrothers
Superuser II
Superuser II
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Galaxy S20 Series

Hi @Havajiete 

 

It's a Security Protocol that requires your Samsung Account Password to proceed which protects your data and phone.

This stops anyone from finding a phone and then factory resetting it to be able to use it themselves.

You can navigate to the Samsung Account Page to recover / reset your Samsung Account Password.

https://account.samsung.com/accounts/Reset Password. 

 

Samsung Account 2 Step Verification Information.  


Current Phone > Samsung Z Fold³ 5G.

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