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Original topic:

calling out

(Topic created on: 15-06-2021 10:33 AM)
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murph1
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when I phone people my phone only rings 4 or 5 times then cuts out,,,any ideas why ??
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10 REPLIES 10
xSteveuk
Mastermind
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If your phone rings only 4 times,

I think you may have enabled call forwarding

Try going phone settings
And check if enabled
And disable if is
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murph1
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how do I get to phone settings??
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murph1
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sorry , but how do I get to phone settings
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xSteveuk
Mastermind
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Click on phone
Then top right
Click on the three dot's top right
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murph1
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isn't call forwarding when someone rings me,,my problem is ,when I call someone it only rings 4 or 5 times ???
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AndrewL
Moderator
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@murph1: Is this affecting all outgoing calls, or just those to certain contacts? Are the calls being forwarded, or does it cut out completely? Can you try heading to the Phone app > Tap the 3 dots in the top right > Settings > Supplementary Services > Call Barring > All Outgoing Calls, and toggle this option off if it's active?

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murph1
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I've tried 5 or 6 different numbers and it just cuts out after 4 or 5 rings,I'll try that barring now, 👍
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murph1
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it was off
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AndrewL
Moderator
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@murph1: Do you have access to another compatible phone that you can try your SIM in, to see if the issue persists? Have you tried reaching out to your network to see if there are any restrictions to your account, or to the service in your area? 

In the meantime please restart the phone in Safe Mode and attempt to make a call, as this will disable any third party apps and help to determine if the issue is stemming from an external source. To enter Safe Mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode > With Safe Mode enabled, ensure Airplane Mode is turned off. If you're able to make a call, restart the phone as you would normally and uninstall any recently installed apps. 

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