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Original topic:

Apps crashing in Android 12

(Topic created on: 29-08-2022 02:41 PM)
galaxy-A52
First Poster
Options
Galaxy S20 Series

App crashing only in Samsung devices after the android 12 updates. This is happening with Samsung devices only ( in other company devices it is working fine ). We are capturing logs while the app crashing. 

 

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08-29 18:06:59.824 4801-4801/? A/DEBUG: Build fingerprint: 'samsung/a52qub/a52q:12/SP1A.210812.016/A525MUBS4BVE1:user/release-keys'

08-29 18:06:59.824 4801-4801/? A/DEBUG: Revision: '8'

08-29 18:06:59.824 4801-4801/? A/DEBUG: ABI: 'arm'

08-29 18:06:59.824 4801-4801/? A/DEBUG: Processor: '7'

08-29 18:06:59.824 4801-4801/? A/DEBUG: Timestamp: 2022-08-29 18:06:59.425646342+0530

08-29 18:06:59.824 4801-4801/? A/DEBUG: Process uptime: 4s

08-29 18:06:59.824 4801-4801/? A/DEBUG: Cmdline: com.xxxxxx.xxxxxbat

08-29 18:06:59.824 4801-4801/? A/DEBUG: pid: 4632, tid: 4758, name: Chrome_InProcRe  >>> com.xxxxx.xxxxbat <<<

08-29 18:06:59.824 4801-4801/? A/DEBUG: uid: 10318

08-29 18:06:59.824 4801-4801/? A/DEBUG: signal 4 (SIGILL), code 1 (ILL_ILLOPC), fault addr 0xc3a71ba4

08-29 18:06:59.824 4801-4801/? A/DEBUG:     r0  00000000  r1  bd053d50  r2  00000002  r3  00000000

08-29 18:06:59.824 4801-4801/? A/DEBUG:     r4  bd0b0538  r5  00000000  r6  00000000  r7  00000000

08-29 18:06:59.824 4801-4801/? A/DEBUG:     r8  00000000  r9  bd430430  r10 00000000  r11 bc37b9f8

08-29 18:06:59.824 4801-4801/? A/DEBUG:     ip  c4e49ac0  sp  bd4301f8  lr  c44164c3  pc  c3a71ba4

08-29 18:06:59.824 4801-4801/? A/DEBUG: backtrace:

08-29 18:06:59.824 4801-4801/? A/DEBUG:       #00 pc 010b1ba4  /data/app/~~9_-g-fPTMkwA3mcQ8bYcHg==/com.xxxxx.xxxxbat-vyH4Y9ShdtUMToa7dofzKg==/lib/arm/libxwalkcore.so (BuildId: fcaef3d1c86e8047c3ad9245008b8c54afb476b2)

08-29 18:06:59.853 683-683/? E/tombstoned: Tombstone written to: tombstone_20

08-29 18:06:59.938 1018-1018/? E/ClientCache: failed to get buffer, invalid process token

08-29 18:06:59.938 1018-1018/? E/ClientCache: failed to get buffer, invalid process token

08-29 18:06:59.939 1018-1018/? E/ClientCache: failed to get buffer, invalid process token

08-29 18:06:59.939 1018-1018/? E/BpTransactionCompletedListener: Failed to transact (-32)

08-29 18:06:59.940 1018-1018/? E/BpTransactionCompletedListener: Failed to transact (-32)

08-29 18:06:59.940 1018-1018/? E/BpTransactionCompletedListener: Failed to transact (-32)

08-29 18:06:59.941 2653-2653/? E/libprocessgroup: set_timerslack_ns write failed: Operation not permitted

08-29 18:06:59.944 2089-19759/? E/TaskStackListenerAbstract: onTaskSnapshotChanged called by Binder.getCallingPid() 0 android.app.ITaskStackListener$Stub.onTransact:585 android.os.Binder.execTransactInternal:1220 android.os.Binder.execTransact:1179 <bottom of call stack> 

08-29 18:06:59.945 3448-7616/? E/TaskStackListenerAbstract: onTaskSnapshotChanged called by Binder.getCallingPid() 0 android.app.ITaskStackListener$Stub.onTransact:585 android.os.Binder.execTransactInternal:1220 android.os.Binder.execTransact:1179 <bottom of call stack> 

08-29 18:06:59.945 2089-855/? E/TaskStackListenerAbstract: onTaskSnapshotChanged called by Binder.getCallingPid() 0 android.app.ITaskStackListener$Stub.onTransact:585 android.os.Binder.execTransactInternal:1220 android.os.Binder.execTransact:1179 <bottom of call stack> 

08-29 18:06:59.950 1018-1018/? E/BpTransactionCompletedListener: Failed to transact (-32)

08-29 18:06:59.968 3438-3438/? E/DMASA[D]: [DropBoxReceiverManager]enqueueFCwork: ProcessErrorStateInfo is null

08-29 18:07:00.004 2653-2653/? E/libprocessgroup: set_timerslack_ns write failed: Operation not permitted

6 REPLIES 6
PaulC59
Voyager
Options
Galaxy S20 Series
I've had frequent app crashes on my S22 Ultra mainly Microsoft office apps. The main issue for office apps crashing is no network so I think the unstable network connections both WiFi and mobile network are the main cause
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Neo001
Big Cheese
Options
Galaxy S20 Series

Via Samsung Members app, contact Support and report the error. 

Andy3
Voyager
Options
Galaxy S20 Series
Factory reset. Looks like token is corrupt.. looks like some code or files are corrupt and still trying to use previous codes
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JAMES4578
Samsung Maker ★
Options
Galaxy S20 Series

Hi @galaxy-A52  Have you tried clearing the cache  partition to see if that makes a difference.  Follow these steps:

1. Turn off the device.
2. Connect To Computer or plug in USB-C Headphones , Press and hold the Volume Up key and then press and hold the Power key .
3. When the Android logo displays, release all three keys.
4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

You may need to send an error report though for advice. a factory Reset would be the last resort  but would  need to ensure Data is backed up beforehand.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.0,Android 13 .

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galaxy-A52
First Poster
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Galaxy S20 Series

Hi Team, 

I have tried but it is not working.

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jlola
First Poster
Options
Galaxy S20 Series

I had the same issues and had tried all strategies previously mentioned, and it ended up being related to the "Android System WebView" app for me. I first realized that it had pending updates in the playstore that I updated, then I:

1. Go to settings > apps> Android System WebView

2. I cleared the cache and data in the storage section, then force closed it, disabled, then re-enabled it then rebooted my phone

This fixed the issue for me after months of being unable to figure out what was going on. I'm not 100% sure whether it was just the updates needed, or if cleared cached/stored data of the app and rebooting it, or the combination of the two, but I figured I'd just explicitly mention my steps. The end result was no more crashing! Hope it's the same issue with you

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