Hi @Gavinh, I'm sorry to hear about the issue with your fingerprint scanner. What happens when you try to use your fingerprint scanner? Does the phone respond when you try to unlock your phone? Let's try a Hardware Test on the Fingerprint scanner to see if it works normally. You can do this by going into the Phone app > Dial *#0*# > Select Sensor > Under 'Fingerprint Test', select 'Normal scan' > Go through the test until the results appear.