Support

Open search

Returning S10+ bought on Upgrade Programme

Highlighted
SOLVED
Explorer

So I bought the S9+ on the Upgrade programme and chose to upgrade to the S10+, I have completed the return of the S9+ , but am still within the 28 days return policy for the S10+

 

With the mediocre battery life and the news of the Oneplus 7 Pro / Note 10, I am tempted to return the S10 within the 28 days and wait for the other devices.

 

My only concern was that as I didn't buy the phone outright, would this cause any issues with the third party company who manage the payments, or can I just return the phone and get refunded for my current payments?

 

Has anyone had any experience of this? thanks in advance

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Moderator
Moderator

@Mtm1401: The terms and conditions state that you are required to cancel your existing credit agreement within 14 days of the start date, therefore I recommend contacting the Samsung Help Desk on 0330 726 7467 so they can carry out this process for you. To find out more please check the link below:

https://www.samsung.com/uk/upgradelounge/terms/


View solution in original post

1 REPLY 1
Highlighted
Moderator
Moderator

@Mtm1401: The terms and conditions state that you are required to cancel your existing credit agreement within 14 days of the start date, therefore I recommend contacting the Samsung Help Desk on 0330 726 7467 so they can carry out this process for you. To find out more please check the link below:

https://www.samsung.com/uk/upgradelounge/terms/


View solution in original post

Top Liked Authors