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Original topic:

Samsung secure folder

(Topic created on: 22-12-2021 07:43 AM)
Helpmeasap
First Poster
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Galaxy S10 Series

I need help my Samsung secure folder is not giving me the option to password reset the only option I am getting is uninstall I have tried to contact technical support for Samsung and they are confused and they don't know why I don't have the reset password option I am very upset with Samsung that I don't have this option anymore does anybody know how to fix this I have tried endlessly but to know help

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3 REPLIES 3
xSteveuk
Maestro
Options
Galaxy S10 Series
Hi,
Try Below

Forgotten Passcode

If you have forgetten your Secure Folder passcode you can easily reset it through your Samsung Account. Simply launch your Secure Folder.

Tap on Forgot pattern.

Select Reset.

Re-enter your Samsung Account password then tap OK.

Select your preferred Lock type then enter in your new passcode.

CraigMills
First Poster
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Galaxy S10 Series
Helpmeasap. I have this exact same issue so if you manage to find a resolution let me know!! Rather frustrating
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CraigMills
First Poster
Options
Galaxy S10 Series
Don't have that option, just gives me the option to enter passcode or uninstall. No option to reset code
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