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Original topic:

"Phone" app and "Contacts" app not working

(Topic created on: 08-05-2020 01:31 PM)
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AfnaanAhsan
First Poster
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I have been using the samsung galaxy s10+ exynos version for the last 1 year. For the last 3 days, my "Phone" app and "Contacts" app is not working. Whenever i open the phone app and go to call logs, it keeps crashing. When i enter contacts app, it says "updating contacts" and the circle keeps circling and no contacts appear. Sometimes a message appears "We are indexing your contacts....". I cannot add new contacts, canbot see existing contacts. When someone calls me, thier name no longer shows up. I tried clearing cache and data for these apps, same result. I reset my phone settings, same results. How to fix this.

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4 REPLIES 4
SjorsK
Maestro
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Sorry to hear that you have difficulties using your phone as a phone.

Did you already start your phone?
If yes:

Does the problem exist in save mode?
Go to the "shutdown" menu -> Press and hold power off (Do not release!) -> Select safe mode and check if the issue persists in there. 

 

I also advice to manually check for updates (In the galaxy market, playstore and the settings). There might be an update around that  solves the issue. 

gcell2004
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hi! After putting it in safe mode and then back it solved the problem. Thanks!!!!

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AfnaanAhsan
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Hi, i tried safe mode, but the problem persists in safe mode as well and also when I turn it back on in normal mode

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AfnaanAhsan
First Poster
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I did all those things u mentioned. restarted my phone, tried safe mode, installed latest software update. the prolem still persists.

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