I did not receive android 12 update

[youngster]

Hello guys

i have a galaxy s10 (SM-G973F /DS) and till today i'm not able to update to the android 12 

whenever i try to do it manually it says that my software is uptodate

[JAMES4578]

Hi @youngster  Definitely should have received Android 12 by now ,schedule list here from last October https://www.sammobile.com/news/list-galaxy-devices-that-have-received-android-12-one-ui-4-update/   where did you purchase the phone?

You could try Smart Switch,would need to download software to a computer if you have  not done so previously.  https://www.samsung.com/ph/support/mobile-devices/how-to-update-software-using-smart-switch/ 

[youngster]

Hello @JAMES4578 thank you for your answer but i still cant find how to do it with smart switch (im using a mac) 

i bought mine from france

[JAMES4578]

Unfortunately there may well be issue in receiving uk updates in that case.

[youngster]

BTW i just bought the phone, i used to have another one and it did receive the update 
my model have the Exynos chip

[JAMES4578]

You could check for a uk manual download with S10 and the model number on Sammobile for instance but would need to be aware of the process. Cannot go too much into that here. Alternatively if definitely not available via Smart Switch could ask at a Samsung experience store.

[Hypertext1464]

Try a factory reset (backup anything important first) then go through setup and see if it will let you update.

[youngster]

i did but nothing happened

[Hypertext1464]

Ok nm i though that would force it to check for the newest update but seems like you're already up to date.

Have you tryed checking manually after reseting?

[youngster]

i did but still shows "your software is uptodate"