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Original topic:

Home screen freeze

(Topic created on: 04-07-2021 06:38 PM)
Kathy_107_
First Poster
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Galaxy S10 Series

Hi!

I've a Galaxy s10.

Was messing about with new themes/wallpapers, decided I preferred the default and switched back. Since then the home screen has frozen. To begin with had 2 home screen images one on top of the other; found I could swipe to the other, newer one, which worked. Then this stopped working and screen is completely frozen along with the apps. Can access settings and apps although some seem to have lost data, eg phone numbers, although haven't knowingly deleted anything of this kind.

Have done: restart; forced reboot; tried safe mode (that didn't happen) reset all settings and delete system cache. have read that if 'safe mode' doesn't happen then its probably an app but obviously can't delete themes as they're preinstalled  Really don't want to  do a factory reset!   Anyone ideas? Kathy

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BandOfBrothers
Superuser II
Superuser II
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Galaxy S10 Series

Perhaps let a Samsung Experience Store or Samsung Service Centre have hands on with the phone @Kathy_107_ 


Current Phone > Samsung Z Fold³ 5G.

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