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Original topic:

GALAXY S10 infected with malware embedded inside Google play services

(Topic created on: 04-10-2023 05:15 PM)
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SinLondon
Apprentice
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Can anyone help I tried factory reset several times safe mode, deleted all my accounts, disabled everything but all didn't work.... I have people stalking me.... the only option I found online was to flash it .... does anyone have any different ideas?? Much appreciated!!
8 REPLIES 8
nowdeleted
Big Cheese
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How do know your phone is infected??
Slothtamerv2
Navigator
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try the Samsung galaxy device care in the settings it should let you know if you are infected. Being stalked is for the police to deal with not samsung
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JAMES4578
Samsung Members Star ★★
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@SinLondon Have you had specific signs of malware, was there a noteable difference in speed,was this detected on your device?   some pinpointers here https://insights.samsung.com/2021/04/20/how-do-i-know-if-my-smartphone-is-infected-with-malware-2/ 

some information on cyber stalking here https://www.thecyberhelpline.com/guides/cyber-stalking 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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SinLondon
Apprentice
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Hello, thanks for your reply... I know it's infected because it's running on the baground even when I stop it on running services it keeps popping up (standalonekeepalive$keppaliveservices, and com.foogle.androd.gms.presistant are some of the running that wont stop... secondly it's using a lot of my data and battery
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SinLondon
Apprentice
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Thanks for replying yes battery use and data after I checked the baground running service I noticed some are known malware like (com.google.android.gms.presistant, standalonekeepalive$aliveservice) I tried to stop them but they keep popping up when I disable Google services my phone works fine but I can't use most of my apps because I have to enable it to use them
Thanks for the link!
AndrewL
Moderator
Moderator
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@SinLondon: If you head to Settings > Battery and device care > Device protection > Scan phone, does this flag Google Play Services as a source of malware or suspicious activity? 

SinLondon
Apprentice
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Thanks again....I already did all that and some more...even changed my sim but no luck ... as soon as I disable play services the problem goes away... I found one person who has the same issue on goggle and his solution was to flash .... I was looking for other options!! Thanks anyway
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Dia5
Journeyman
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Same problem with Note 20 Ultra 5G, I got data breach from com.google.android.gms (google play services). 

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