06-01-2022 07:58 AM - last edited 06-01-2022 07:59 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
06-01-2022 08:26 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
As long as the screen is not damaged and is clean, it should work.
I'm sure you know, but just make sure when you register, your fingerprints are clean, I wash my hands a short while before. So the skin is not too dry, as my skin can get a bit dehydrated and the scanners don't pick up that well when registering.
06-01-2022 08:43 AM - last edited 06-01-2022 08:44 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Run a diagnostic test
Click on the get help button
Diagnostic test fingerprint recognition
06-01-2022 09:34 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
The screen itself is perfectly fine. No scratches, no cracks, and fully touch sensitive across the entire screen. It is a very odd problem.
06-01-2022 09:35 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
06-01-2022 09:53 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
You could try contacting support
https://www.samsung.com/uk/support/contact/
And explain the issue
If under warranty
Have them check it
To see if there a fault on it
20-06-2022 12:12 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
I have the same issue recently on a S21+, it only tells me "make sure your finger covers the entire sensor" and then on the odd occasion it does sort of read I get the "press harder" error. I've tried it on my old samsung a70 with and without the same screen protector, so the problem doesn't seem to be on my fault
02-08-2022 08:21 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Last 15 days I also have the same problem with my Samsung S20 plus. I think it's an software issue. Somone should notify Samsung engineers as it's getting wide spread.
25-10-2022 05:41 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
I am also having the same problem on my Samsung galaxy s20 plus. It is so frustrating. I have done factory reset twice but the problem refused to go. I love to install the monthly updates and my phone has never hit the floor. Please help. I also thought the October update will solve the problem but it still remains even after the installing the update
29-10-2022 05:22 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Same issue
