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Certain Apps no longer working

(Topic created on: 22-03-2021 10:17 PM)
98007 Views
Garrett 48
Student
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Hi,

Within the last few hours, some of my apps (including my bank app) have stopped working. Not all apps, only some - others continue to work perfectly.

I havent changed any individual permissions, my phone's software is up to date, and I'm running Norton 360, which didn't find any problems. I also ran Device Care and again, no issues found.

I've tried uninstalling a couple of the apps, then reinstalling them, but they still work launch, when I try to open them.

I've also tried turning the phone off, then back on.

Can anyone please suggest a solution for this problem?

Many thanks

 

 

2 Solutions


Accepted Solutions
Solution
Yasmine
Explorer
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I see. Please go to settings > Apps > Show system apps > Android System Webview, click on this app and then, uninstall updates.

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Solution
DannyT
Moderator
Moderator
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Hey all,

Samsung is aware of this phenomenon which may appear on Galaxy devices due to a Google Webview issue, and this problem has already been resolved with the latest app update. We've also updated Chrome to version 89.0.4389.105. Update both apps by following these steps:

- Android System Webview : Settings > Apps > Search Webview > Tab Android System Webview > App details in store > Update
- Chrome: Settings > Apps > Chrome > App details in store > Update
* If the Update menu is not available, please tap the Enable button to enable the update. 

 

Hope this helps! 


Welcome to the Community!

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276 REPLIES 276
caves
First Poster
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Email won't open since new update
adamlee
Big Cheese
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uninstall Android system webview updates.
19bug72
Apprentice
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just having the exact same problem but on S9.
0 Likes
woodmaster
First Poster
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same problem but on s8
0 Likes
Solution
Yasmine
Explorer
Options
I see. Please go to settings > Apps > Show system apps > Android System Webview, click on this app and then, uninstall updates.
Richardfifty
Student
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Same problem E mail apps mainly Galaxy A50 started today
0 Likes
19bug72
Apprentice
Options
thanks this seems to have worked for me. much appreciated. Do you know how/why this worked.
0 Likes
kooks4
Student
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having the same issue on my S9Plus
0 Likes
Garrett 48
Student
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Hi AdamLee / Hi HoneyBear

Thank you both for your help with this,  it's fixed the problem.