SAMSUNG Note 9 mutes the whatsapp call if the screen goes off

[pjain]

Hi,

Peculiar problem! When on a hands-off call on the phone in speaker mode or when connected via blue tooth to the car, the phone automatically goes on mute. The other party can't hear me until I wake the phone by pressing the side buttons.

It is extremely frustrating, because I have to now keep a finger on the screen all the while or else keep tapping the screen periodically.

Help, anyone?

pjain

[Sez27]

Hi Im having the same issue and calls drop out as if im put on hold intermittently. Cannot find a fix, frustrating!

[bkmax]

I am having the same issue on my note9. Any help to resolve will be appreciated.

[bkmax]

BTW after doing some Google games found the cause and solution:
https://forums.androidcentral.com/ask-question/965675-my-whatsapp-muted-after-1-2-minutes-when-scree...