My Note 9 is only showing the caller Number but NOT showing caller name while receiving calls and also while calling. Any idea

[SlyBikash]

My Note 9 is only showing the caller Number but NOT showing caller name while receiving calls and also while calling. Any idea? This is Annoying. 

[BandOfBrothers]

Tap on your phone icon.

Press the 3 little dots in the top Rh corner.

Choose settings.

Choose Other Call Settings. 

Toggle on Show Caller Information.

[SlyBikash]

Thanks for response.  I do have that setting on but still having the same problem.

[BandOfBrothers]

Can you try your sim card in another phone as a process of elimination.

This could be your network that you might need to speak with too.

[Harrisonda09 · Accepted solution]

Go to Settings; Apps; Call Protect App and disable or force stop it.

[SlyBikash]

That did it....thanks a lot...I almost gave up. Thanks again !!!

[Harrisonda09]

No worries. Had to research because mine did the same.