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Original topic:

Rotation screen even if it's turned off

(Topic created on: 11-11-2022 02:35 PM)
Allysisa
Student
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Galaxy Note20 Series
Hi all for some reason my screen keeps rotating even if I'm in portrait mode the darn thing rotates and if I rotate to landscapes the darn thing goes to portate.
 
The complete opposite to what I'm looking at it does it randomly and only way to get it back is restart the device and its OK again for a bit then it will do it again.

Please help 









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6 REPLIES 6
BandOfBrothers
Samsung Maker ★★
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Galaxy Note20 Series

Hello @Allysisa 

First ensure your phone's software is up to date and if so try Safe Mode > Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

You could also try > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 

A Samsung Service Centre can check out your phone.

If I can be of any further help then please don't hesitate. Take care.  😎 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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Allysisa
Student
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Galaxy Note20 Series
Hi thank you maybe I should do a clean install after update or should I do a portion clean??

Thanks for the reply x
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Allysisa
Student
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Galaxy Note20 Series
I've done a clean partition x let's see if it's good
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Thebe69
Apprentice
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Galaxy Note20 Series
Have the same issue after the Android 13 update.
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BandOfBrothers
Samsung Maker ★★
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Galaxy Note20 Series

How are you getting on with this @Allysisa  ?

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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Allysisa
Student
Options
Galaxy Note20 Series

Hiya I'm doing ok thanks, I did the clear cache partition and so far I haven't had the problem since xx 

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