[Note 20 Ultra] Video renamed and disappear

[PiaLam]

Hi guys,

I'm using QuickPic to rename my screenshot recording video. After renamed, the video thumbail turned to grey, I tried to play it but the apps said "Can't play this kind of video".

After I turn off the video playing window, the video is disappeared.

I also tried to search from trash can, from My Files as well as show hidden folders, recover files but it's not work. Maybe the video is still there, but I can't find it.

I tried to rename another videos but no problems found.

Please help me, the video is very important to me.

Thanks so much.

[AndrewL]

@PiaLam: I'm not familiar with QuickPic, but have you tried checking the stock Gallery app to see if the video shows up here, either by tapping the 3 lines in the bottom right > Videos, or checking the Recycle Bin? If not, try reaching out to the app developers to see if they're able to shed any light on this for you. 

[Pugs1957]

Normally, it is worth asking developers for support but I doubt you will get a response. Personally, I wouldn't use that app. Read https://www.xda-developers.com/quickpic-back-google-play-es-file-explorer-disappears/

[PiaLam]

I have already done everything, but it's not work. The develeper is hard to connect I think, but I will try for sure.