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Original topic:

Note 20 Ultra fingerprint

(Topic created on: 26-04-2022 08:57 AM)
Cherryade
Journeyman
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Galaxy Note20 Series
Bloody fingerprint scanner has stopped working on my note 20 ultra, done a hard and soft reset and nothing has worked. Been going on since the last update. Has anyone else had this problem and if so, how did you fix it?
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3 REPLIES 3
Fiona26
Big Cheese
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Galaxy Note20 Series
You can go to get help at the bottom of the members page. Do a diagnostics check on fingerprint scanner.
Cherryade
Journeyman
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Galaxy Note20 Series
Thanks but unfortunately because I did a factory reset (as advised by samsung) and the reader still isn't working, there isn't one set so I can't run diagnostics. This is really annoying 🙄
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RAS29
First Poster
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Galaxy Note20 Series

Have you considered the screen protector of the phone. I've heard some screen protectors cannot register the fingerprint accurately.

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