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Is this normal? Mark on display

(Topic created on: 19-09-2021 05:46 PM)
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Linds
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mark on rop right of screen?


image


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8 REPLIES 8
peterskoi
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No not normal. I had this issue when I dropped my note 20. No physical damage to the phone frame or screen but had damage to the screen or dead pixels. Hopefully it don't get worse mine got bigger over time.
Linds
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I wonder if I Should get it exchanged then? It arrived like that? I have never dropped it
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peterskoi
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Ya take it back. Definitely not normal.
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BandOfBrothers
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Hello @Linds 

 

Launch your phone a9and dial *#0*# and scroll through the colour panels to see if that jolts the pixels.

If not then yes return the phone to have it swapped out.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Linds
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Yes tried that one. Visible on all but black
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BandOfBrothers
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So if scrolling through the colour display panels a few times does not help then as suggested previously effect a return asap @Linds 

Would you let us know how you get on please ?


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Linds
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Will do! It's being collected today!

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Linds
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I sent my Note Ultra away a week ago and am due a new one at the end of the week.

Hope it doesn't happen again!!

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