Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Is this normal? Mark on display

(Topic created on: 20-09-2021 08:05 AM)
819 Views
Linds
Explorer
Options
mark on rop right of screen?


image


0 Likes
8 REPLIES 8
peterskoi
Pioneer
Options
No not normal. I had this issue when I dropped my note 20. No physical damage to the phone frame or screen but had damage to the screen or dead pixels. Hopefully it don't get worse mine got bigger over time.
Linds
Explorer
Options
I wonder if I Should get it exchanged then? It arrived like that? I have never dropped it
0 Likes
peterskoi
Pioneer
Options
Ya take it back. Definitely not normal.
0 Likes
BandOfBrothers
Samsung Members Star ★★
Options

Hello @Linds 

 

Launch your phone a9and dial *#0*# and scroll through the colour panels to see if that jolts the pixels.

If not then yes return the phone to have it swapped out.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes
Linds
Explorer
Options
Yes tried that one. Visible on all but black
0 Likes
BandOfBrothers
Samsung Members Star ★★
Options

So if scrolling through the colour display panels a few times does not help then as suggested previously effect a return asap @Linds 

Would you let us know how you get on please ?


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes
Linds
Explorer
Options

Will do! It's being collected today!

0 Likes
Linds
Explorer
Options

I sent my Note Ultra away a week ago and am due a new one at the end of the week.

Hope it doesn't happen again!!

0 Likes