19-09-2021 04:57 PM - last edited 19-09-2021 04:59 PM
19-09-2021 05:07 PM in
19-09-2021 05:12 PM - last edited 19-09-2021 05:13 PM
19-09-2021 05:16 PM in
19-09-2021 05:46 PM in
Hello @Linds
Launch your phone a9and dial *#0*# and scroll through the colour panels to see if that jolts the pixels.
If not then yes return the phone to have it swapped out.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
19-09-2021 05:49 PM in
20-09-2021 05:32 AM in
So if scrolling through the colour display panels a few times does not help then as suggested previously effect a return asap @Linds
Would you let us know how you get on please ?
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
20-09-2021 08:05 AM in
Will do! It's being collected today!
27-09-2021 12:18 PM in
I sent my Note Ultra away a week ago and am due a new one at the end of the week.
Hope it doesn't happen again!!