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Original topic:

Samsung Note 10+ and DeX installation

(Topic created on: 18-09-2019 09:03 PM)
Wenlin
First Poster
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Galaxy Note10 Series

I try to install DeX for my Samsung Note 10+ to windows 10 PC. Anyhow installation fails when it try to install SAMSUNG_USB_Driver_for_Mobile_Phones 1.7.13.0. Error pop-up below. Any idea what can cause this?

 

DeX installation failure.png

6 REPLIES 6
AndrewL
Moderator
Moderator
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Galaxy Note10 Series
@Wenlin: Sorry to hear that you're having issues with DeX. Can you confirm if you downloaded the PC app from the support page linked below?

https://www.samsung.com/global/galaxy/apps/samsung-dex/

If you did, can you visit your PC manufacturers home page, or Microsoft Support, to see if you have the latest drivers installed?
pRo_lama
Voyager
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Galaxy Note10 Series

Go here, download the latest drivers and install them - https://developer.samsung.com/galaxy/others/android-usb-driver-for-windows

Solution
Wenlin
First Poster
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Galaxy Note10 Series

Thanks for advice. I tried to install with that package as well, but same thing. Write error at the very beginning of driver installation

 

Anyhow I found a work around. I first unzipped the driver installation package to same temp folder which error code is indicating. Then I retried installer and it was installing drivers successfully. So most probably something about permissions, but it strange because I have installed lots of different programs lately and I haven’t encountered same issue with other applications.

 

But any how now DeX is working and I really enjoy it 😊

 

Thanks for help!

View solution in context

Skymobile
Journeyman
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Galaxy Note10 Series

Hi,
How did you exctract the driver package? it is a .exe file?

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Leisures
First Poster
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Galaxy Note10 Series
use 7zip
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Shurrab
First Poster
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Galaxy Note10 Series

You can find the solution by watching this video, it works fine for me.

https://www.youtube.com/watch?v=DWmXR8lPO7E

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