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Original topic:

problem with s pen

(Topic created on: 27-09-2020 08:54 AM)
siri0001
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Galaxy Note10 Series
1 screen off mode not working when removing the pen 
2 creat a note not working 
All the functions are working fine 

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5 REPLIES 5
AndrewL
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Galaxy Note10 Series

@siri0001: If you head to Settings > Advanced Features > S Pen > Screen Off Memo (toggle this on) > Removal > When S Pen Is Removed > Create Note, does this resolve your issue? 

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siri0001
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Galaxy Note10 Series
cheers for that but still not working 😕
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AndrewL
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Galaxy Note10 Series

@siri0001: Can you try heading to Settings > Advanced Features > S Pen > Air Actions > Tap the 3 dots in the top right > Reset S Pen, then press the Volume Down and Power buttons together for around 10 seconds until the phone restarts. Does the issue persist following these steps? 

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siri0001
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Galaxy Note10 Series
no, still the same ...I have done an video with one problem ...I will make another video with the second issue...removing the pen from the phone to write a note on screen off mode but nothing is happening...
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siri0001
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Galaxy Note10 Series
no still not working, I had to do factory reset 😑 works fine now...
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