Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Lost dual SIM choice in calls and messages after update to UI3. Anyone knows how to bring them back?

(Topic created on: 17-04-2021 03:29 PM)
Gorog
Journeyman
Options
Galaxy Note10 Series

Before updating I've always had a choice of choosing which card I want to use for calling or sending messages, those options were always visible on screen. Now after updating for calls i get pop up windows asking for SIM while in messages I have no options at all. Does anyone using two SIM cards have the same problem?

249 REPLIES 249
Options
Galaxy Note10 Series

i think one key problem in getting Samsung's attention to fix this issue is we have some ppl here suggesting "workaround" steps to manually toggle between SIM1 and SIM2 which is a PAINFUL user experience results PRIVACY, SECURITY, COST issues and likely just encourages Samsung to ignore our request to fix.....

We really need everyone commenting here to just focus on requesting Samsung to fix this issue and bring back both Dual SIM1 + SIM2 buttons for calls and messages 

Dzeno
Explorer
Options
Galaxy Note10 Series

Hi moderators,

Just tell us,whether this pain point will be solved by Samsung or if I should go and buy mobile from another manufacturer. At least my patience is at the end.

I'm awaiting clear answer!!!

Proffa
Journeyman
Options
Galaxy Note10 Series

Got a reply via Samsung Members app that my error report is now forwarded to next level. So it seems that channel might work even though it's slow. So if you haven't done it already, send a error report too.

"Send feedback or an error report directly to our developers through Samsung Members app. You may download it from Galaxy Apps if it’s not pre-installed on your phone. This way, our software team would be able to investigate and advise on your concern as sending your report this way would also send diagnostic data of the phone.

1. Long press Samsung Members icon on Apps screen and Tap Error reports
2. Tap OK on agreement popup for sending system log data
3. Select Symptom category
4. Describe problem in detail and SEND."

0 Likes
Options
Galaxy Note10 Series

@Proffa - your suggestion above has already been tried and will NOT work !! See feedback or excuse from Samsung in screen shot below. 

I recommend you edit/delete your suggestion, so others do not get confused and waste their time.....or do you think it will make a difference??

Screenshot_20210417-092407_Samsung Internet.jpg

 

0 Likes
Proffa
Journeyman
Options
Galaxy Note10 Series

Company will of course concentrate on improving things that create most debate, that's pure logic. So you're suggesting we don't deliver more feedback, that certainly wouldn't help. Of course I cannot guarantee that error reports will work but not sending them is worse approach. Only good amount of feedback will make this thing surface on top of their agenda in matters to deal. And btw, my error report is still in progress, has not been closed yet.

Also, could you please keep your voice down when answering to us fellow users, no need to shout at us. It only makes impression you're mad at everyone -> It downplays your credibility.

0 Likes
Options
Galaxy Note10 Series

@Proffa - what do you mean "keep your voice down...and no need to shout at us" ???

Let me be CLEAR that no one is shouting here and if I'm using CAPS, then it is for EMPHASIS! Not sure how you are hearing my voice, you are givimg the impression that you may have some mental illness, so just RELAX !!

You should READ before you comment. So AGAIN, I'm recommending EVERYONE to post their feedback here!! .....As far as submitting the "error report", well go review the screen shot that I shared above that clearly shows REAL EVIDENCE your suggestion is a waste of time!!! 

You have zero credibility so far, anyway prove me wrong with REAL EVIDENCE!!! So far, I'm the only one here that is helping fellow users by sharing  a REAL workaround solution with step by step instructions to revert back to Android 10, UI 2.5 to get back both SIM1 + SIM2 buttons for calls and messages!!!

0 Likes
morch_66479
First Poster
Options
Galaxy Note10 Series

I also find this new system a disaster to use, there are many people i've been contacting on my work number (sim 2) over the years and now all of a sudden my phone defaults to send messages from my personal sim (sim 1) without my input. Even when i change the default to sim 2 it still reverts back. Sometimes when i write a message or MMS it needs to delete it to change the sim it sends from. Poor upgrade in my opinion.

Options
Galaxy Note10 Series

@morch_66479 - see one of my earlier replies and highly recommend you to revert back to Android 10, UI 2.5

 

0 Likes
morch_66479
First Poster
Options
Galaxy Note10 Series

Ok, i'll go have a look for it and see how to go about it. There's so many comments on this thread i didn't get around o reading them all! Thanks

0 Likes
Options
Galaxy Note10 Series

@morch_66479 - my recommendation with steps is in the middle of page 12....you cannot miss it as I have provided alot of details.

Only accepted solution shows on page 1...so while my recommendation to revert back to UI 2.5 may be a temp solution / workaround, we are still waiting for Samsung to fix this issue!