11-05-2020 12:56 PM in
Galaxy Note10 Series
11-05-2020 05:37 PM in
Galaxy Note10 Series
hi @lmmartinsn
if the phone was freshly ordered, discuss the exchange policy with the phone seller
else, contact Samsung Support to arrange a repair option to have the phone inspected by the engineers
thanks ☺
13-05-2020 06:02 PM in
Galaxy Note10 SeriesThis would cerainly be the answer for all these kind of questions. Visiting a walk in centre where possible is deffinalty whats required. They will be able to listen to your points and inspect inside and out where required. check on samsung.com/support for more info about whats available in your local area.
many thanks