Hi @Kimberly89
As this is a security feature to protect the phone he will need to log into his Samsung Account and go through that to resolve this.
I would suggest to remove your email address to stop any possible spam as this is an open forum.
🌈 Stay Safe 🌈
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
