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Original topic:

Akg

(Topic created on: 14/12/19 21:16)
Bali02
First Poster
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Galaxy Note10 Series

Bought my Note10+ 5g last week Dec 2019 year. The Right side of thr AKG headphones that came with my note 10 is no longer working. Can I get a replacement please as I have a 2 year valid warranty.and samsung Care+

 

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1 REPLY 1
BandOfBrothers
Superuser I
Superuser I
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Galaxy Note10 Series

Typically the accessories have a 12 month warranty on them @Bali02 

 

Can you ensure they are pushed in fully.

 

However most retailers have a cooling off period to have the whole thing replaced.

 

I see you've only owned the phone etc for 1 week.

 

Check your Terms and Conditions of sale.

 

So please do go back to the outlet that supplied the phone and ask them to sort this out which would either be by replacing everything including the phone or just the earphones.

 

They may not be able to open a phone to just give you the earphones so they may have to replace everything.

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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