Stuck on Android 9, UI 1.5. OTA says I have the latest updates...

[Filliousfog]

Hi,

I purchased my note 10 + in the UK, and I'm from the UK. Every time I go to search for the latest update, it just says I have the latest one.

Currently, I have tried (with no success) to:

Cleared cache partition;

Smart switch update on windows (it says the latest is installed);

Factory Wipe.

When I go to software update, it just says it's up to date. 

Sercurity patch is 1st August 2019.

Current Version: N975FXXU1ASH5

Android 9, UI 1.5

[BandOfBrothers]

That's a conundrum as it should have updated @Filliousfog 

Can you download the phoneinfo app from the Playstore and look to see what the csc is.

My Note 10+ 5G was purchased from a Samsung Experience Store in the Uk so it's csc is BTU.

🌈 Stay Safe  🌈 

[Filliousfog]

Hi @BandOfBrothers 

Strangly I have the Phone information app although it doesn't say. Had a look in settings, I gather it is under the 'Service Provider SW ver': OXM_XEU_

XEU/XEU,XEU/XME

Is this the correct code?

[BandOfBrothers]

XEU is a csc of a phone that's unlocked to all network's but not supplied directly by Samsung.

From my own personal experiences of owning such phones rhey do tend to get updates way slower im aftaid @Filliousfog 

🌈 Stay Safe  🌈 

[Filliousfog]

@BandOfBrothers , That's annoying. I thought I'd at least get the security updates?

I gather if I somehow change the CSC code it would void the warrenty.

[BandOfBrothers]

Try going into settings then Biometrics and Security then Security Update to see if there is something there.

Usually tho a Security update is attached to a software update.

I just know from owning a Samsung S7 Edge with XEU on it updates took an age.

Changing the csc from XEU to say BTU or trying a Custom Rom is available but please do lot's of homework before attempting anything like this.

Xda-developers.com is a good site to learn.

Disclaimer 》 

Using a Custom Rom can bring about an unstable phone or it may not work properly if the process glitches or the wrong Rom is used.

A person takes full responsibility if they perform this process and do so at their own informed decision. Samsung would levy a charge to put this right.

🌈 Stay Safe  🌈 

[Filliousfog]

Thanks @BandOfBrothers .

I'll wait it out a little longer to see if I get one! 

[NahianShalim]

Its alright now? Im facing the same problem here😑

[Filliousfog]

I ended up downloading an installing manually. It's a little bit of a pain, but happy to be using the latest software.

Sorry, I'm not sure if it will ever happen... I'm too impatient!

[Teej107]

Same problem here. last update 2019 and says up to date.