27-03-2020 07:40 AM
Hello,
I upgraded from a S8Plus to a Note10Lite, and have noticed that the battery drain is very high.
Even on standby it consumes 1% per hour, and I have turned most things off.
When I go into the Settings/Apps and check each App for battery drain, the following show the highets -
Find My Mobile - 20% used since last Charge
Voice Wake Up - 20% used since last Charge
I've already turned both off.
Appreciate any ideas.
Thanks
Amo2
28-03-2020 07:04 AM
After you've been using your phone for a day can you screenshot the battery stats and post them here @Amo2
If the phone is relatively new then the phone will still be learning your usage pattern and optimising.
A battery would be at its optimum output until it's been charged and discharged a few times.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
28-03-2020 08:00 AM
Thanks I will submit usage pic once battery is recharged.
Can I ask what is the difference between the battery usage figures under each app as apposed to the battery usage figures under the device care?
i.e.
1. device care/battery/battery usage.
2. settings/apps/voice wake-up/battery.
Thanks
28-03-2020 08:24 AM
Hey @Amo2
The Device Care option gives active and background usage.
The other is from since last fully charged.
Personally I tend to take more notice of the stats under device care.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
28-03-2020 08:27 AM
Hello,
But the device care shows usage since last charge too, but its not showing items such as Voice Wake-Up which under the App shows over 20% usage since last charge?
Bit confused.
Thanks
29-03-2020 08:17 AM
29-03-2020 08:30 AM
Hi @Amo2
From my initial look at your stats...
Your network signal is low which will cause the phone to work harder to maintain connection.
The App WhatsApp is a known resource hog. On my phone I close it down when not in use or add it to the sleeping apps section under device care.
I can see you use your camera quite extensively going from the battery usage along with the AR Emoji which are all using quite a chunk of your battery.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
29-03-2020 08:32 AM
Hello, understand that.
What I am asking is why is Voice Wakeup and Find my mobile showing high usage but are not showing at all on device care?
29-03-2020 08:35 AM
I'm not sure.
Perhaps Give your Samsung Support Department a call to ask.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
30-03-2020 09:30 AM
Hi, I chatted with them they said Batt usage for these apps was fine -
Because they are not apps they are features of the android software find my mobile will always stay switched on as long as you have a Samsung account added to the device