Note 10+ battery draining while charging

[Inisco]

My new samsung note 10+ battery drains, when it is on and plugged to electricity, it only charges when the phone is switched off. what can be the problem? I would be grateful if anyone can suggest possible solutions. 

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Forum

I'm concerned that your post is underlined suggesting this may be a weblink.

Can you please advise?

I wouldn't open a weblink like this given the way it is posted. It may indicate a malicious link.

[BandOfBrothers]

Hello @Inisco and may I extend a Warm Welcome to the Samsung Community Forum 👋 

I see your link opens up to what is shown when performing a Google Search for this issue of drain. 

Are you using an official Samsung Charging Brick and Samsung cable to charge your phone. 

Also check in the usb-c charging port with a torch 🔦 for any build up of foreign debris. 

Does the phone charge ok when powered down ?

Also try Safe Mode when charing as a troubleshooting step. 

• Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode. 

Run the diagnostic test tool found in your Samsung Members App. 

A Samsung Service Centre can assess your phone. 

https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-the-battery-of-my-new-phone-seems-to... 

https://www.ifixit.com/Support.  

If i can be of any further help please don't hesitate to ask  😎