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Note 20 ultra

(Topic created on: 16-10-2024 12:40 PM)
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Terrys2
Explorer
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Any suggestions on the following?
Since the last update 4th Sept, the thumb print biometric hasn't worked. How do I get it fixed?
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16 REPLIES 16
Terrys2
Explorer
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No protector and screen clean
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Terrys2
Explorer
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It's asking me to "register finger print" when I try, I just get a "hold a little longer" and nothing. Never had an issue before the update and its saying that because it can't test it can't raise an error resport
Fiona26
Samsung Members Star ★
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Send feedback instead of the error. That way the developers will know of your issue. One other thing you could try is back up all important data and factory reset. If you still have the issue then you may need to visit a samsung service centre if the issue doesn't get resolved.
Terrys2
Explorer
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Thanks
Terrys2
Explorer
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Samsung want to charge me for repairs and upto 14 days without a phone. Its their software that buggered up my phone. I would rather spend the money on a pixel or other than give these people another penny. 14 years I've had Samsung and I'm now done with them.
Fiona26
Samsung Members Star ★
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Really sorry to hear that. Fingers crossed now you sent feed back an update may fix. If not I think I would also spend the money on a new phone then a repair. Especially now that the note 20 ultra is coming to an end of software support.
Terrys2
Explorer
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It's a pity really, as to this point, it's been an excellent phone for my personal and business needs, that's why I've stuck with it.