Note 20 ultra

[Terrys2]

Any suggestions on the following?

Since the last update 4th Sept, the thumb print biometric hasn't worked. How do I get it fixed?

[lminvti]

Hi there, did you tried to remove fingerprints and add them again?

[Terrys2]

Yes

[lminvti]

So you remove them and it let's you set up new ones and it works while setting up but afterwards when you want to unlock it it doesn't work or it won't recognise?

[Terrys2]

If I remove them and try to set new ones, it struggles to recognise when setting up. The when it finally does (after about 20 attempts) it then will not recognise the finger prints. It worked fine til the last software update

[lminvti]

Is it for every finger you trying to set up or just a thumb? Also have you tried to wipe cache partition?

[Terrys2]

Tried using both Thumbs and 3 fingers

[Terrys2]

Yes, tried the partition clear too

[lminvti]

Do you use screen protector? If so try to remove it and see if that helps. also try to clean the sensor check if there's any scratches or anything

[Fiona26]

Go to support at the bottom of the members app. Do a Diagnostics check with fingerprint, see if it shows any issues. If the issue started after the update, send an error report while you are in support also.