Mobile data not working at all, on my brand new Note 10 Plus

[DrLivesey]

Hey everyone,

So I just bought a brand new Samsung note 10 plus in The Netherlands (I have a dutch SIM card Vodafone NL). However I activated it and set it up recently here in Italy (I study in Italy). Everything went fine and everything works fine, except for the mobile data. Everything is turned on (mobile data, roaming, every possible think), but the mobile data doesn’t work at all. Like I do have the signal Bar on top with the R on it, but no sign of mobile data at all. I legit tried every possible solutions that I found online, from resetting to clearing cache to change apn settings, but nothing legit works… It is not a sim issue I since on my previous phone, which is an iPhone, Mobile data works without any issues. 

I really need help guys, I really don’t know what to do anymore, I really hope I can find a solution to this horrible situation.

[Neo001]

Hi,

Can you confirm whether Data roam Vodafone is turned on?

 

[DrLivesey]

Confirmed

[Neo001]

Best is to get in touch with Vodafone support -

https://community.vodafone.nl/

+31 654500100

[DrLivesey]

Thank you for your help, not gonna lie they haven't been really helpful

[DrLivesey]

However there are some news, accidently I went on another provider here in Italy, Tim IT actually, and for the first time, I got Edge, I know it's incredible but now what ???

[Neo001]

I had a look at one of the posts from Vodafone. There, one of the options suggested is indeed to select another network. I guess, you should continue on TIM.

https://community.vodafone.nl/t5/Tips-van-Vodafone/Instellingen-mobiele-data-in-het-buitenland-roami...

[DrLivesey]

It's so weird tho, like I was indeed on Tim, but like first of all at home I barely have signal and in addition as a mobile data I have like H, which I didn't know what it was. However I still cannot go online, like I might have this H but I can't load anything online

[Neo001]

Indeed, to do something meaningful online, you need at least 4G .. 4G+ is better.

[DrLivesey]

I really wanna thank you for your help, have you got any other tips perhaps?