Hi @DualSIMNote10Plus ,
The Mods are doing what we can for you guys. FYI: we don't have a direct line to C-level executives; and the Community has never been promoted as such. As I stated here: https://eu.community.samsung.com/t5/galaxy-note10-series/lost-dual-sim-choice-in-calls-and-messages-... the change was made due to user demand, and not executive policy choice. Regardless of who we escalate/you appeal to, you'd still be facing the same need to demonstrate at least an equal user demand.
We did find out something more of why the current Dual-SIM management concept was implemented though. I asked the developers if they had been given any reasoning from users for that concept. They replied:
“With the new concept, you can store the preferred SIM for each contact.
- Call log, call log history, remembers the used SIM slot and it uses it again, so you don't have to choose. If the current preferred SIM is different from the used SIM slot in call log, the asking popup shows."
This thread has been lacking in the arguments for the current concept, but I think it's worth saying that some users will have had valid reasoning and use-cases behind not wanting to have to always choose the SIM for calling and messaging specific contacts. (For example, I can imagine a situation where someone would want to keep work contact on one SIM only and would find it very annoying to constantly have to select a SIM each and every time they used their device for calls or messages.) Many of their reasons might even be exactly the same as yours (e.g. convenience, security, or preventing accidentally sending a message to the wrong person), but the situations they’re in are different to yours and so require a different solution.
Reverting entirely to the previous concept is going to make them just as unhappy as you currently are.
We've suggested something to the developers that would hopefully work better for all, but I really can't promise anything.
@Pqkiller wrote:
The problem with this is that the 'stored' sim selection isn't fixed and randomly changes with no rhyme or reason.
The release is broken and doesn't function as intended.
@Pqkiller , If you haven't already, and if you and anyone else experiencing it are able to, then please send error reports with software logs and a good description of the issue via the Members app as soon as you can after this happens.
The more accurate info the developers on something the better they'll be able to replicate the exact issue at their end, identify the cause, and fix it.
Edit: The developers have advised to send log files immediately after the issue occurs and screenshots before and after the problem appears so that they can compare them.
