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internal screen fracture of galaxy note 10 lite

(Topic created on: 22-09-2020 03:07 PM)
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Aminkotb
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I have 3 months Note 10 lite where suddenly the screen went black, when I took it to customer service they told me that the internal screen has a tiny fracture at the edge (2mm) as shown in the picture and told me that this is out of warranty repair, although that outer glass screen has no cracks or even scratch ( i have never dropped it) and it allows in its protective coverf55837c5-36b6-482b-8f4e-215b7877f763.jpg

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BandOfBrothers
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Is the phone working at all now @Aminkotb 

 

You can challenge the shops assessment of the phone via escalating this with Samsung complaints.

 

If they uphold it then it's going to be a chargeable repair and or use any relevant insurance.

 

I wish you all the best with this situation. 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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