Hola, @Nesign:
Gracias por comentar los pasos seguidos. Por favor, envía un informe de error a través de la aplicación Samsung Members para poder estudiar en detalle tu caso.
Revisa este hilo con los pasos a seguir:
https://eu.community.samsung.com/t5/newsroom/informes-de-error-por-qu%C3%A9-son-importantes/ba-p/325...
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