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Fingerprint recording screen does not show the circle

(Topic created on: 14-11-2023 11:09 AM)
314 Views
zahrainlondon
Apprentice
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Hi does anyone know how or why the fingerprint recording page is just black and the fingerprint recoding circle does not appear? Or not visible? I used to have fingerprint recorded. Now my banking apps stopped recognising my fingerprint and home button does not respond. The left hand three lines button does not work either. 
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8 REPLIES 8
MorningBlunt
Helping Hand
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Sounds like you may have a hardware issue. You ran the diagnostics in Members app?

MB
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zahrainlondon
Apprentice
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Hi. Thanks for the comment. I ran diagnostics test. Fingerprint can't be stored because as i said above fingerprint circle is not visible
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Ry-Galaxy
Pathfinder
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This sounds like a hardware issue, needing a repair or replacement, are you able to backup your device and try a factory reset?
zahrainlondon
Apprentice
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Hi
I did a soft reset and everything is back in again
Phew! Coz I adore my Samsung Note20ultra 5g. Couldn't give it up. Thanks.
Ry-Galaxy
Pathfinder
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Glad to hear you got it fixed!
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Arnah40946
Explorer
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😻
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Arnah40946
Explorer
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Hi there I 😊 have been trying to contact you but you haven't been able to reply back to me ✌️✌️✌️✌️✌️✌️✌️✌️
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Arnah40946
Explorer
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Hi
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