03-11-2019 09:18 AM
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I own the samsung note 10 plus 5g , it's a great phone and it has the best battery life of any phone I have ever owned .
I regularly have 50-60 % battery at the end of a day .
Untill this week I had only had the chance to try out 5g once.
I was working in Cardiff last month for only 4 hours or so but in this time I was able to run 5 speed tests in 5 different locations around cardiff .
Download speeds were good but not great, between 120 to 300 at best ,the down side to this was battery usage.
During speed tests I would lose 3%, but more concerning was the battery drain when the phone was in standby.
I lost 70% of battery life in the 4 hours of being in cardiff which did include 5 speed tests .
This was my first experience of 5g on my phone and I was not impressed .
This week i started a new job in a very small town which has full 5g coverage .
On Monday I started my new job and had forgotten all about 5g and the 5g experience in cardiff the month before , at around 10am having been in this 5g area for 2 hours I pulled out my phone to check the time and noticed the phone was very warm to the touch.
Then I remembered 5g , i check my battery percentage and was shocked to see I was on 70% already.
I never used the phone all day and my 5pm my phone was on 18% , this was just from standby.
The next day I disable 5g before getting to work and by 5pm this day I had 74% left .
I spoke to ee technical support and samsung technical support about this and they were both clueless saying the phone is working normally.
I did a factory reset and my FW is updated and it's still same .
As is Samsungs application of 5g in my note 10 plus is unusable .
If your thinking about buying into 5g I would recommend you think again .
The technology is clearly not ready yet .
If anyone else is having a better 5g experience then I can you let me know .
24-01-2020 07:00 AM
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I got my Samsung note 10 + 5G in December. Within one week I returned it because the battery was draining in less than 5 hours. The new one continues to have the same issue. I was getting a 5G signal all day long. I continue to have this issue after doing a factory reset and then installing apps 1 by 1. I also went to a Samsung certified tech center and they determined that the battery has excessive drain but they don't know how to fix it. Now T-Mobile is providing a 3rd phone but I'm not expecting any better results unless it does have the firmware upgrade. We will see. I will post again if the problem is solved
24-01-2020 07:39 AM
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This was fixed via software , Fw was updated at the repair centre .
The latest android software released by samsung has this fix built in it so you should go up software update in phone settings and install the update.
30-01-2020 11:17 PM
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I received an update in January but just a security update. Still awful battery life on my note 10+5G
31-01-2020 02:46 AM
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3rd phone, same problem. You would think Samsung and Tmobile would be talking to each other and not send out a replacement phone without the firmware and software update. Now do I wait or drive an hour to a service center?You would think Samsung would be more customer service oriented and send a phone that's fixed in the mail. Does anyone know the number of the firmware fix and software update?
31-01-2020 06:32 AM
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@Pazman wrote:
My note 10 plus is now fixed and has no battery drain on 5g .
This was fixed via software , Fw was updated at the repair centre .
The latest android software released by samsung has this fix built in it so you should go up software update in phone settings and install the update.
Can you take a screenshot of your software details and upload it here on the forum as this could go onto help others ?
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
31-01-2020 06:51 AM
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Here you go
31-01-2020 02:44 PM
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Here is my update but it didn't fix the battery drain issue
14-02-2020 07:02 AM
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I wish I knew why I am having this problem. 3rd phone. Today only 2.5 hrs today of screen on time.Amazing Note10+ 5G lemon
09-05-2021 05:37 AM
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12-09-2021 01:49 PM
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