Just sent my S22 Ultra back for a screen repair. Feedback about the process so far:
- No language options!
- Very confusing and inconsistent display of repair options. It looks like a bus repair should be available for the S22, but it isn't (why not? It's the current flagship), but you only find out it's not available when you try to book it.
- The requirement to NOT do a factory reset is a real pain, just removing accounts and "user data" via the file manager is a very, very long way from sufficient to protect user privacy. I spent over two hours going through all my apps and deleting those that still had personal data in them. A massive pain. If not doing a factory reset is so important, why not provide customers with an app that clears everything off the phone, apps, data, accounts, everything except what is needed by your repair team? I would expect most users would not go through the effort I did and this therefore represents a very large privacy issue. I would recommend you sort this very quickly.
- The pickup service is great, but I am forced to commit to what and when too early. I set my desired date and time period for collection, then right at the end, when it's too late to change, I was told that I date I wanted was not available, and on the first date available, the time period I had picked was inconvenient. I had to cancel the repair (itself a painful process), before I could go back and change anything. Stupid UX. Think about what the users need, not the system.
- Once I was finally through the whole process, I receive a standard mail that contradicts what I've just booked. There are two sections about booking a collection or dropping the package off, even though I have already booked this. These sections suggest that there is a link to click when there isn't. Probably, because I had already booked the pickup service. Again stupid UX.
Ich hoffe, dass jemand von Samsung sollches Feedback liest und tut etwas damit.
Tim
