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Wifi calling not working well!

(Topic created on: 05-09-2023 09:21 AM)
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redgabe
Apprentice
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Hi,

For the last month the wifi calling on all my devices doesn't work well.  It works when I have medium to good cell reception.  The calls are on wifi (as per the icon).  But when I have poor reception and very good wifi the calls don't go through.  I tried turning the phone on airplane mode and then turning wifi on.  The wifi calling won't work at all under that circumstance.  What's weird is that it's on all my samsung phones.  Please help.  Thanks

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6 REPLIES 6
GoanGeek
Samsung Members Star ★
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I believe it's happening on all android phones.

I have turned the feature off for now.

Have had dropped calls or calls not going through and stuff. Noticed it on Google pixel phones as well.

So don't think it's Samsung specific.
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redgabe
Apprentice
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Thanks GoanGeek, any reason why this is happening?  Was it due to an update?

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GoanGeek
Samsung Members Star ★
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Not sure. I couldn't pinpoint to one particular thing. As some network providers were having their own issues. So I decided just to switch it Off.
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keith30
Legend
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It's a bug in the system and they is still no fix for it yet.
redgabe
Apprentice
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Thanks @keith30 .  I've been trying to google and find out any info on the bug and can't find anything much other than suggestions about how to "fix" the problem.  Let me know if there are any updates?  Thanks so much and in advance.

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Thedonsway
First Poster
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I have just bought a Samsung A55, and have the problem with receiving calls on wifi calling. I have no mobile service at all where I live. I found, just minutes ago, that if the number calling me uses the country code instead of 0 when dialing the number it does not come through. eg Australia, if the caller uses +61 instead of 0, the call does not come through. If they use 0 it comes through. Modern tech at its finest. AI being its usual ***** self.

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