Hi I’ve just bought a Samsung A13 and WhatsApp is not ringing when screen locked. I’ve checked notifications are turned on for the app. Uninstalled and reinstalled WhatsApp. Normal calls ring when screen locked so only affecting WhatsApp. Can anyone help please?
@Saabina Hello, access the Whatsapp app settings / Notifications / Calls, verify that you do not have a silent tone set. In phone settings: Access Settings / Applications and search for Whatsapp. Within the options / Notifications / Notification categories / below everything - Call notifications. Click on the letters and you will see more options. Show notifications and Sound must be activated.Check in Sound -that is not in Silent. Greetings