Utilita app

[lance78]

Hi guys, Lady's 

Is anyone having problems with notifications not coming through when the credit needs Topping up or emergency credit needs activating I've contacted utilita they said uninstall and reinstall the app which I've done

And didn't work, the app use to send notifications be June update my credit has ran out 3 times now and it's so annoying 

Ps I've done all the regular stuff nothing was changed in settings, battery no deep sleep mode app is allowed to run in background data is on I've cleared cache 

[Robin999]

Hi Lance,

Unsure what you've checked so far, but...

Check the apps notification categories and check the app itself for any notification settings.

Try resetting app preferences (see screenshot)

[lance78]

Yer it's all OK

[Robin999]

What about the notification catagories (last screenshot). Have you tapped on that and checked all catagories are toggled on.
If there are no catagories listed, then it's likely the notifications are of the 'Push' type. If so, then it's an issue at their end.

[lance78]

Go's back to the first pic

[lance78]

I'll keep on at them to get push notifications fix thanks for the replys

[Robin999]

That looks like notifications directly from the app itself. How does the app know when you need to top up? Does it scan your meter using Bluetooth or something?

[lance78]

Not sure how it all works but it shows your gas ,electricity balance and account and able to top them both up using PayPal

[Robin999]

Yes, the app will have access to your online account, so that's where it gets the info from. Notifications are clearly activated on your phone, so that's okay. As far as the individual notifications go, then check the app itself? There will be a specific setting in the app for each alert, so ensure they are all activated.

If you've got a smart meter, then check your connection is okay.

[lance78]

Under site notifications categories in Chrome, there is no utilita