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USB-C audio not working for calls Samsung Galaxy A32 5G

(Topic created on: 29-01-2024 12:08 PM)
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techguy343
Apprentice
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Audio works with Sennheiser USB-C headsets for apps like Youtube, and also Galaxy system sounds (key presses etc). 

 

But no audio through USB-C headset for calls, or for Webex (an app for making calls).

 

I see there are other posts on here suggesting the same problem with other A series models:

https://eu.community.samsung.com/t5/galaxy-a-series/usb-c-headset-not-recognized-for-calls/m-p/66949...

https://eu.community.samsung.com/t5/galaxy-a-series/galaxy-a14-usb-c-headphones-on-whatsapp-not-work...

https://eu.community.samsung.com/t5/galaxy-a-series/make-phone-calls-using-digital-dac-usb-c-headpho...

 

Is this a deliberate action by Samsung to prevent A series phones being used with headsets for calls? (They seem to work on S series phones). 

Clearly it IS possible as I can hear audio through the headset. So I guess there is a hidden setting somewhere. Can someone develop an app to fix this? As a business user I will gladly pay a few $ for such an app, rather than having to replace a suit of phones just so my users can plug headsets into their A series phones to make calls.

(yes I've tried in Safe Mode,

yes the system setting are up to date,

no the device doesn't show up in Connected Devices, even when I can hear YouTube through it)

 

Any other tips would be great

Thanks in advance.

2 REPLIES 2
gordulian
First Poster
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any luck fixing this? i can't use my headset to make calls either

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techguy343
Apprentice
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No unfortunately not. I've done lots of googling, still haven't determined if this is by design on the A32 or a fault.

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