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Hi, Welcome to Samsung Italia Community 😊, you should describe your problem better using screenshots or better descriptions (device problems, uncorrected behaviour...) Have a nice day!
Hi, have you installed Smart Switch on your phone. If yes you can use the reset feature of Smart Switch for pc which also reinstalls the system on the phone. Or you should go to one of the Support Centres near you. You can find more information on Samsung Official Site. Have a nice day