17-06-2022 11:15 AM
17-06-2022 04:31 PM
@NormanBarrington: To troubleshoot the issue, please try pressing the Volume Down and Power buttons together for around 10 seconds until the phone restarts. Don't worry, this won't affect your personal data or settings. Following the reset, head to Settings > Battery and device care > Optimise now, followed by Memory > Clean now. Can you also try heading to Settings > Display > Touch sensitivity, and toggle this option off.
If the problem persists, can you confirm if the touch screen issues occur while using a certain app/feature, or is it random?
18-06-2022 08:58 AM
18-06-2022 09:35 AM